I would like to buy some shirts for my team/school/event. Can we order from you?
How do we place an order?
Can we come and visit the facility? Is all the work really done here in Eastlake?
Can our clients come and pick up their merchandise at your location?
Will you blind ship to our customers?
What is blind shipping?
How do we know you are not going to steal our customers if you blind ship?
How does your pricing chart work? I don't get it! What's with all the surcharges?
Each color incurs a setup/screen charge. So add $15 for one color, $30 for two, $45 for three . . .
printing light colors on dark garments requires flashing. So in this case we have to print twice and thus the “flash surcharge” of $0.15 per garment. If we are printing on light color shirts, this charge does not apply.
If we are printing on anything but a T-Shirt, there might be a surcharge to compensate for the longer production times. Nylon, fleeces, hoodies and front sides of polo’s are more difficult to print on and have a per garment surcharge. Just like the flash multiply by the number of garments and add to the total.
Specialty Inks. This would be the gels, 3D, glitters and such. Special screens and prep techniques are required to print them. They are also more expensive and often use higher quantity of ink (3D and Gel can use 10 or more times more ink). If you are not ordering any specialty inks, there is no surcharge.
Art Charges, see Question 1.
Ink Color change. If we are printing the same design but in more than one color, add the “Ink Color Change” charge. This covers the time and chemicals needed to thoroughly clean the screens and prepare them for the next ink color. Each change is $10.
Pantone Match. Only applies if we are blending the custom ink color. If you are using one of the colors listed in our ink chart (at the bottom of this page), no charge will apply.
Order counting. If you would like us to verify your shipments from the distributors, there is a $2.00 charge per box. We realize that this is an odd surcharge, but it takes time to count and sort the orders and we have to be compensated for it. 999 times out of a 1,000 everything is OK, but we have seen orders with complete shipping lists in the box, but with product missing. So, if you would like us to verify the count, please let us know and will add it to the invoice.
What is spoilage?
Can we be bribed with milkshakes and lunch?
What size images and what format do you accept?
Acceptable formats are pdf, jpg, tiff. Some others might be supported. Please contact us for more information.
- Web page artwork is only 72dpi and is not suitable for printing.
- embedding a 72 dpi image into the 300dpi or upconverting it to needed resolution does not work either! The art needs to be 200 or better dpi originally or we will have to spend time cleaning it up (and thus incurring the art charges).
How do I know what the charge is going to be?
Can you give us some examples?
-a left chest should be about 4″. If your artwork is saved as 2.5″ and 300 dpi, resizing it will only take a couple of min (this involves rescaling, cleaning the edges where needed, printing the sample and making sure everything is OK)
-multiple colors with good artwork (actual size and 300 dpi) will take more time due to the need to separate them, probably about 15-30 min
Standard Artwork Placement?
|Left/Right Chest||Design Size||Distance From Collar (bottom seam)|
|3″ from Center of shirt||0-3″||3″|
what is your turnaround time?
What do you mean by top of the line commercial grade equipment?
We use high quality high grade chemicals (all non toxic and drain safe for good working environment), aluminum screens by Xenon . . .
To top it all off, unlike the other print shops, we are in a fully air conditioned space which insures the worker comfort, reduces the fatigue during the long summer hours (when most other shops are working in 100+ degree conditions) and thus are able to provide you with year round consistency and quality!
INKS & THREAD
What is the difference between Shimmer, Metallic, Crystalina, Glitter and Holographic ink?
Suede? What do you mean by SUEDE Ink?
List of standard ink colors
Common Pantone colors stocked (No Mixing Charge):
Yellow 012/102, Orange 021, Red 032/185/186/485, Process Blue, Gold 123, Gray CG1-CG11